Frequently Asked Questions – Shiseido Philippines Online | Skincare, Makeup & Fragrance
The Shiseido Beauty Concierge is an official store and an exclusive personal shopper website. In adherence to social distancing measures, the Shiseido Philippines team launched a free product delivery website catering to the brand’s regular and VIP customers. All products offered in the website are 100% genuine and processed by Luxasia Retail Corporation, an official retail partner of Shiseido Philippines Corporation.

1. Sign up at any Shiseido stand-alone stores, department store counters, and shop.shiseido.com.ph thru the Camellia Club sign up page https://camellia.shiseido.com.ph/register-online?outlet=55555 and become a Camellia Red member, no minimum purchase required. FREE sign up automatically gives you 50 Petals credited to your account.
You may check our list of stores here https://shop.shiseido.com.ph/pages/store-locator

Once you become a member, you are entitled to earning Petals (points) for every Shiseido product purchased plus exclusive club incentives.​

Points are accumulated with every purchase, at any Shiseido stand-alone stores, department store counters, and shop.shiseido.com.ph​

Camellia Red: With every PHP100 spend gives you 1 Petal.​
Camellia Gold: With every PHP100 spend gives you 1.2 Petals.​
Camellia VIP: With every PHP100 spend gives you 1.5 Petals.​ · Points can be redeemed P500 and P1000 voucher. Deluxe size products and services will be available in October 2021.​
Points are non-transferable and non-convertible to cash.

Learn more here https://shop.shiseido.com.ph/pages/camellia-club

Complete your member profile and get extra 20 Petals​
• On 1st transaction, you can enjoy x2 Petals for every P100 spend​
• On your birthday month, you can enjoy up to x2 Petals for every P100 spend​
• On select promotions, you can enjoy up to x3 Petals for every P100 spend​

• Accumulated petals are valid for 12 months from the date of each transaction. Accumulated Camellia Points must be redeemed before expiry date.​
• All unused points will be forfeited and will not be carried forward.​

Camellia Club Petals can be redeemed at your Camellia Club members page or at any Shiseido stand-alone and department store counter.​ ​
Your Petals can be viewed in your Camellia Club members page. You may also visit any Shiseido stand-alone and department store counter and be assisted by our Beauty Consultants.​
Your Camellia Club Petals will be reflected in your account real-time after a purchase is made at any Shiseido stand-alone and department store counter. Purchases made in shop.shiseido.com.ph will take 48 hours to reflect in your profile.​
• Membership will refresh after 12 months from your sign up date.​
• Membership is only valid in the Philippines.​
Camellia Red: Upon the free sign up, you are given 12 months to keep the account active.​
Camellia Gold: A purchase of P15,000 to P49,999 is required to reach this membership class. Valid for 12 months from the assignment date.​
Camellia VIP: A purchase of P50,000 above is required to reach this membership class. Valid for 12 months from the assignment date.​

Membership is only valid in the Philippines

All members will receive a surprise treat from Shiseido.​
Bonus Birthday Petals and Exclusive can also be enjoyed by the members on their birthday month.​

Camellia Red: x1.2 Petals for every P100 spend​
Camellia Gold: x1.5 Petals for every P100 spend + 10% on all regular products​
Camellia VIP: x2 Petals for every P100 spend + 10% on all regular products​

You will receive priority updates, but prior registration is still required due to limitation of space for events and workshops.​
You can log in to your account at Camellia Website to update your contact details.​
Points are awarded for each member and is non-transferrable.​
Monday to Friday
1. To avail of any of the Shiseido promotions, customer should input the PROMO CODE in the discount box upon checkout.
2. Only (1) one promotion can be used per transaction
3. VIP vouchers are not in conjunction with any other promotion.

Currently, the website accepts payment via Paymaya (Debit and Credit Card) and GCash.

1. The Shiseido Beauty Concierge team will verify your payment within 24 hours.

2. Option for credit card installment payments should be requested manually by the customer with his/her preferred bank.

All customers can enjoy FREE DELIVERY SERVICE nationwide with no minimum purchase required.

Deliveries will be fulfilled by Tough Jentle for NCR and JRS for provincial.
Due to the imposed community quarantine, please expect a delay in all the deliveries
• Metro Manila – 3 to 7 business days from payment completion
• Provincial – 3 to 10 business day from payment completion
• All orders placed during Saturday, Sunday and Holidays will be processed on the next business day.

Please refer to the link for the scope of serviceable areas under JRS: https://jrs-express.com/branches/#scope

1. While the Shiseido Beauty Concierge warehouse team follows a strict quality control procedure, all items sold in the Shiseido Beauty Concierge are covered by the standard 7-day return policy.

2. Only damaged and wrong delivered items will be accepted.

3. Customer is required to report the damaged or wrong delivered items within 24 hours upon receipt.

4. Photo of the items and receipt should be emailed to beautyconcierge@shiseido.com.ph.

5. Once verified, the Shiseido Beauty Concierge team will arrange the item pick-up from the customer address back to the warehouse.

6. The customer will receive a delivery notice of the replacement item within the 7-day period.

1. For skin reaction or any product ingredient concerns, please send us an email at customerexperience@shiseido.com.ph

2. For sales and delivery concerns, please send us an email at beautyconcierge@shiseido.com.ph

You have successfully subscribed!
This email has been registered
ico-collapse
0
Recently Viewed
ic-cross-line-top
Top
ic-expand
ic-cross-line-top